Delivery and refunds

When it starts and when it finishes

An order goes to work as soon as the payment lands. Most start within minutes, some services take a few hours; we don't promise an exact time, because the pace depends on the provider and the platform. The quantity arrives gradually, and the link from your email shows when it's done.

Automatic refunds

If the provider can't take the order or cancels it on their side, the full amount goes back to your FollowHub balance automatically, and an email tells you why. There's nothing to request.

Partial delivery

If an order started but wasn't completed, the value of the undelivered part is returned to your balance; the amount for what was delivered stays.

Back to the card

Money on your balance can be spent on a new order at any time. If you'd rather have it on the card, write to us with the order code: we return it to the same card, and depending on the bank it takes a few business days to show up.

Drops and refill

Platforms remove some over time. Services that come with a refill carry that mark in the catalogue; for those we top the loss back up if you write within the period stated in the service description. Drops on services without refill aren't compensated.

When there is no refund

• The order was delivered in full.
• The link was wrong, or the profile or post was made private or deleted while the order ran.
• The username or the link changed while the order ran.
• Another order was running on the same link at the same time and the counts got mixed up.

Questions? Write to us; the contacts are at the bottom of the page.