Refund Policy
This is a translation. In case of any discrepancy, the Georgian version prevails.
Last updated: 2026-09-28
This policy sets out when and how money paid on followhub.ge is refunded. It forms an integral part of the Terms of Service. By placing an order or topping up a balance you accept it.
1. General principle
Our service is digital and delivery begins shortly after payment. Refunds are therefore possible only in the cases listed below. Followers, likes or views that have already been delivered cannot technically be "taken back", so the value of the delivered part is not refunded.
2. When a refund is made
| Situation | What is refunded |
|---|---|
| The order has not started yet and you asked to cancel it | The full amount |
| The order did not start within 72 hours for reasons on our side | The full amount |
| The order was partially delivered and the remainder cannot be delivered for reasons on our side or the supplier's | The value of the undelivered part, pro rata |
| The same order was paid for twice by mistake | The amount overpaid |
| You topped up your balance and want the unused part back | The unused balance (see section 4) |
3. When no refund is made
- The order is already delivered or in progress and you simply changed your mind;
- the target profile or post was private, deleted or blocked at the time of the order, or the username was changed;
- you provided a wrong link — the order was delivered to the link you gave;
- you used another similar service for the same link at the same time;
- the order was delivered but the metrics later decreased naturally (except for packages covered by a refill guarantee — see section 5);
- sections 4 or 5 of the Terms of Service were breached (prohibited content, improper use);
- quantity added free of charge as part of a promotion (a bonus).
4. Refunding a balance
4.1. A registered user's unused balance can be refunded on written request.
4.2. Only the amount actually paid in through a payment method is refunded. Funds credited as a bonus, promotion or compensation are not refunded.
4.3. The refund goes back to the payment method the top-up came from. Where the balance was topped up through several payments, refunds are made against the most recent payment first, in reverse order.
4.4. No bank fee is deducted from a refund; the full amount paid in is returned.
5. Refill guarantee
Where a package's description expressly states a "refill guarantee" and its period (for example, 30 days), any drop in the delivered quantity is restored free of charge within that period. To request a refill, press "Request refill" on the order page (the link from your email) and, if you can, state the current count. The refill does not apply where the drop was caused by the profile being made private, by a block from the social network, or by a breach of the Terms of Service.
6. How to request a refund
- Write to support@followhub.ge from the email address you used for the order.
- Put "Refund" and the order number in the subject line.
- Briefly describe the reason; attach a screenshot if relevant.
We review the request within 3 business days and reply to the same email address.
7. Refund timing and method
- Refund to the balance (for registered users, at your choice) — immediately once the request is approved.
- Refund to the bank card — we hand the refund to the bank within 3 business days of approval; the bank usually takes 3–10 business days to show it on the card, and that time is outside our control.
A refund is always made by the same method you paid with. Refunds to a different card or account are not made.
8. Chargebacks
Please raise any refund question with us first. If you dispute a payment with your bank without contacting us, the related order and account are temporarily blocked until the matter is resolved.
9. Contact
Questions about this policy: support@followhub.ge