Terms of Service

This is a translation. In case of any discrepancy, the Georgian version prevails.

Last updated: 2026-09-28

These terms govern the use of the website followhub.ge (the "Platform" or "we"). The Platform's operator can be reached by email at support@followhub.ge.

By placing an order or topping up a balance on the Platform you confirm that you have read and accept these terms, the Refund Policy and the Privacy Policy. If you do not agree, please do not use the Platform.

1. Definitions

• Service — the promotion of social media profiles and posts by increasing the number of followers or subscribers, likes, views and the other metrics listed on the Platform.
• Package — a unit of the Service for a specific social network, with a fixed quantity and price.
• Order — a Package chosen by the user, with the link they provided and the price they paid.
• Balance — a registered user's prepaid account on the Platform, from which Orders are paid.
• Target link — the address of the social media profile, post or video the Order is to be delivered to.

2. Who may use the Platform

2.1. The Platform may be used only by persons aged 18 or over with full legal capacity.

2.2. The user is responsible for ensuring that the target link belongs to them or that they have the owner's consent.

2.3. We reserve the right to refuse an Order or suspend a user's account where there is a reasonable suspicion of fraud, a breach of these terms or unlawful activity.

3. Accounts and guest orders

3.1. An Order can be placed on the Platform in two ways:

• as a guest — by providing an email address; a unique link for viewing the Order's status is sent to the user;
• with a registered account — by topping up the Balance in advance and placing Orders from it.

3.2. Signing in to the Platform happens through a single-use link sent by email. The user is responsible for protecting access to their email. Any action taken from the user's email address or through an Order link is deemed to have been taken by the user.

3.3. Funds added to the Balance are intended solely for purchasing the Platform's Services and are neither electronic money nor a bank deposit. The rules for refunding a Balance are set out in the Refund Policy.

4. Placing and fulfilling an Order

4.1. The types of Services and their prices are listed on the Platform. Prices are in Georgian lari (GEL). We reserve the right to change prices at any time; a change does not apply to Orders already paid for.

4.2. An Order is deemed accepted from the moment the payment is confirmed (or the amount is debited from the Balance). Delivery of the Service normally starts within 24 hours; the estimated completion time is given in each Package's description and is indicative only.

4.3. When placing an Order, the user must:

• provide a correct and complete target link;
• keep the profile or post public (not private) until the Order has been fully delivered;
• not change the username, and not delete or hide the target post, until the Order is complete;
• not place a parallel order for the same link with another similar service while our Order is in progress.

4.4. If clause 4.3 is breached, the Order may be paused or may fail. In that case the Order is deemed fulfilled and no refund is made, except in the cases expressly provided for in the Refund Policy.

4.5. Social networks periodically change their algorithms, carry out maintenance or purge accounts. In such cases we may unilaterally extend the delivery time and will inform the user on the Order page or by email.

4.6. The number of delivered metrics may naturally decrease on the social network's side. Where a Package's description states a "refill guarantee", the decreased amount is restored free of charge within the period stated in the Package. Otherwise a decrease is not considered a defect.

4.7. Our partner suppliers may take part in delivering the Service. This requires no additional consent from the user and does not change our responsibility towards the user.

5. Prohibited content and use

5.1. We do not fulfil Orders where the target link contains or distributes:

• pornographic or sexually explicit content;
• advertising of narcotics, weapons or other restricted goods;
• promotion of gambling, financial pyramids or fraudulent schemes;
• hate speech, incitement to violence or discrimination;
• content that violates children's rights, or any other unlawful content.

5.2. Using the Platform to harm someone else's profile without the owner's permission (for example, mass-directing bots at a third party's page) is prohibited.

5.3. A breach of this section results in cancellation of the Order without a refund, and the account may be blocked.

6. Payment

6.1. Payment is made by the methods listed on the Platform, including by bank card through the online payment system of JSC Bank of Georgia. Card details are processed only on the bank's secure page; the Platform does not store card numbers.

6.2. The user confirms that they use only their own payment instrument, or one they are entitled to use. The risk of an unauthorised payment with someone else's card lies with the user.

6.3. The payment confirmation and receipt are sent to the user's email address.

6.4. In the event of a chargeback initiated through the bank without prior agreement with us, the related Order or Balance is blocked until the matter is resolved.

7. Limitation of liability

7.1. The Service operates on third-party platforms (Instagram, TikTok, Facebook, YouTube and others) that we do not control. We do not guarantee any specific commercial outcome (sales, organic growth, engagement rate and the like).

7.2. The user acknowledges that artificial promotion may conflict with a social network's rules and may lead to the profile being restricted or blocked. The user assumes this risk. The Platform is not liable for measures a social network takes against the user.

7.3. Our total liability in respect of any Order is limited to the amount the user actually paid for that Order.

7.4. The Platform is not associated or affiliated with Instagram, TikTok, Facebook, YouTube or any other social network. All trademarks belong to their respective owners.

8. Force majeure

The parties are released from liability where performance became impossible due to unforeseeable circumstances beyond their control — natural disaster, war, epidemic, a decision of a public authority, or a large-scale failure of internet infrastructure or of a social network. The time for performance is extended for the duration of such circumstances.

9. Intellectual property

The Platform's design, texts and code, and the "FollowHub" trademark, belong to the operator. Copying or commercial use without written consent is prohibited.

10. Communication and disputes

10.1. Official communication takes place by email: support@followhub.ge. The user's official address is the email given when ordering or registering.

10.2. A complaint must be sent in writing, stating the Order number and describing the problem (preferably with a screenshot). We respond to complaints within 3 business days.

10.3. These terms are governed by the laws of Georgia. A dispute that cannot be settled by negotiation is heard by the courts of general jurisdiction of Georgia.

11. Changes to these terms

We reserve the right to change these terms. The updated version is published on this page with its "last updated" date and takes effect on publication. Using the Platform after a change means accepting the new terms.